Corporate Culture • Game Theory • Organizational Behavior
Nation's Corporations Shocked To Discover Employees Were Responding To Incentives This Entire Time
Multibillion-dollar organizations express genuine surprise that rewarding backstabbing produced backstabbers
By Margaret Nash-Equilibrium | Organizational Dynamics Correspondent
The Fortune 500 was rocked Monday by the release of a landmark 200-page study from McKinsey & Company confirming what every entry-level employee has known since the invention of the office: people do things that get them promoted. The $2.3 million report, titled "Incentive Structures and Behavioral Outcomes: A Comprehensive Framework for Understanding Why Humans Act Like Humans," concludes that when companies reward backstabbing, conference presentations, and performative busyness, they produce backstabbers, conference presenters, and performatively busy people.
"The findings are devastating," said McKinsey Senior Partner Jonathan Whitfield III, adjusting his $4,000 cufflinks during a presentation that itself proved the report's central thesis. "It turns out that for decades, organizations have been playing a game where the rules reward the wrong behavior, and people have been—and I cannot stress how shocking this is—following the rules."
The study surveyed 10,000 employees across 847 companies and found that 94% of workers could accurately describe what their company actually rewarded within two weeks of being hired. The remaining 6% were in HR and still believed the values poster in the break room.
"If one person brings in $1 million and another presents at a conference, rewarding the latter produces more conference presentations. We cannot explain why this keeps surprising everyone."
— The entire field of behavioral economics, exhausted
The report is particularly damning on the subject of promotion systems, which it describes as "elaborate prisoner's dilemmas that companies designed themselves and then expressed confusion about the outcome." In one case study, a tech company implemented a stack-ranking system that rewarded the top 10% and fired the bottom 10%, then spent $50 million on consultants when employees began sabotaging each other's work instead of collaborating.
"It's like running from a bear," explained organizational psychologist Dr. Priya Kahneman. "The system teaches you that you don't have to be fast—just faster than somebody else. Then leadership writes a blog post wondering why nobody wants to run together."
The hiring section of the report describes what researchers call "the most elaborate game of mutual deception in human history." Candidates now use AI to generate resumes, which recruiters screen using AI, which rejects candidates for not sounding human enough, prompting candidates to use better AI. "We have achieved a fully automated rejection pipeline," said one recruiter. "No humans were harmed in the process, because no humans were involved."
Meanwhile, the salary section documents what the study calls "the counteroffer death spiral." Companies refuse to pay market rate, employees get outside offers, companies match the offers, creating internal pay inequities, which prompts more employees to seek outside offers. "It's a Nash equilibrium of mutual resentment," the report notes. "Everyone is worse off, and no one can unilaterally improve the situation. Textbook."
"We created a system where the rational strategy is to defect, and then we put 'Teamwork' on the wall in Helvetica Bold."
— VP of People & Culture, requesting anonymity
Perhaps most damning is the section on middle management, which the report describes as "empire builders operating in a perfectly rational response to a system that measures success by headcount." One director at a major tech firm grew his team from 4 to 47 people in three years without any measurable increase in output, earning two promotions in the process. "He was playing the game as designed," the report states. "The fact that the game is idiotic is not his fault."
The report's section on data teams describes what it calls "Heisenberg's Organizational Principle: the act of observing corporate behavior changes corporate behavior." Data teams placed under engineering become "technically correct but strategically irrelevant," while data teams under business leadership become "strategically aligned but dangerously biased." The optimal solution, the report acknowledges, "exists only in a theoretical framework that requires leaders to simultaneously trust and verify, which is basically asking them to be Schrodinger's manager."
Equally alarming is the report's treatment of Goodhart's Law—the principle that when a measure becomes a target, it ceases to be a good measure. "Every metric we've ever invented has been gamed within one fiscal quarter," said one SVP of Analytics. "We tried measuring customer satisfaction. Teams started cherry-picking easy cases. We tried measuring velocity. Engineers started inflating story points. We tried measuring 'impact.' Someone wrote a 40-page doc explaining how moving a button 3 pixels to the left was a transformational initiative."
The report recommends what it calls "mechanism design"—creating systems where following the rules actually produces good outcomes. "It's revolutionary," Whitfield said. "Instead of punishing people for responding rationally to bad incentives, we could simply... create better incentives." He paused, visibly moved by his own insight. The audience, composed entirely of executives who had been ignoring this advice for 30 years, gave a standing ovation.
Corporate boards have responded with characteristic urgency. Several have already commissioned follow-up studies to determine whether the report's findings apply to their specific organizations, at a cost of approximately $1.5 million each. "We need to understand our unique incentive misalignment," said one CEO. "Our company is different." The McKinsey team, the report notes, has heard this exact sentence from every single client since 1926.
At press time, the consulting firm that produced the report had been awarded a $4.7 million contract to fix the incentive problems it identified, using a team of consultants whose own compensation is tied to project duration rather than outcomes.
Comments (389)
Sorted by: Most Locally RationalFirst! This is the most important comment I will make all year and I need everyone to know I was here before you.
As someone with a PhD in game theory, I can confirm this is all completely obvious and has been for 80 years. The fact that corporations pay consultants millions to rediscover Von Neumann's work is itself a Nash equilibrium of stupidity.
Well, actually, it's a subgame perfect equilibrium, not just a Nash equilibrium. There's a meaningful distinction that— oh wait, I'm doing the thing the article describes. I'm signaling competence instead of adding value. Never mind.
I grew my team from 6 to 34 in two years and got promoted twice. I have no idea what any of them do. But my title has "Senior Director" in it now, so I'd say the system works perfectly.
At my company we have a GREAT culture. We have ping pong tables and unlimited PTO (that nobody uses because of the unspoken expectation). The values poster is even facing the right direction. Clearly this article doesn't apply to us.
I'm on a data team that reports to engineering. We built the most elegant data pipeline in history. Nobody asked us what to build. We are technically correct and strategically irrelevant, exactly as predicted.
This is actually bullish for decentralized autonomous organizations. If traditional companies can't solve incentive problems, maybe smart contracts can. I'm launching a token called $COOPERATE. NFA. DYOR. 🚀🚀🚀
I left a FAANG company after being passed over for promotion three times by people who gave better presentations. I now work at a 12-person startup. We have the exact same problems but with worse snacks.
In my day, we didn't need "game theory" to run a company. We just worked hard and the cream rose to the top. Also, I inherited the company from my father. Anyway, the point is that millennials are lazy.
ok boomer. anyway what's a "cream" and why is it rising? is that a metric? can i put it on my promo packet?
McKinsey is part of the deep state incentive-industrial complex. Think about it. They get paid to find problems. Then they get paid to fix problems. Then they get paid when the fixes create new problems. It's prisoner's dilemmas all the way down. Wake up sheeple.
Is this about AI? Everything is about AI now. Can someone summarize in 280 characters?
Have these corporations tried gratitude journaling? My cousin runs a corporate wellness retreat that incorporates game theory into breathwork sessions. It's $15,000 per VP and honestly the results have been transformative (for her bank account).
I work at McKinsey (as a human, not a simulation). Our internal promotion system has all of these exact problems. We decided to study it externally first because fixing our own incentives would reduce billable hours.
Has anyone considered that maybe these incentive structures are working perfectly for the people who designed them? I'm just asking questions here. Don't attack me for noticing patterns.
Great article! I'm going to share this in my company's #random channel with a thoughtful 500-word commentary that demonstrates my strategic thinking and gets me 47 emoji reactions, which I will reference in my next promo packet. Oops, said the quiet part loud.