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Healthcare | Business | Congress | Accountability Theater

Health Insurance CEOs Achieve Historic Consensus That Healthcare Problems Are Someone Else's Fault

UnitedHealth, CVS, Cigna, Elevance, and Ascendiun executives agree that system is "overpriced, wasteful, and confusing"—just not because of them

👆 👈 👉 ☝️ 👆
Times "Someone Else" Was Blamed During Testimony 847
CEOs demonstrate the industry's core competency: synchronized blame deflection. The technique, perfected over decades of congressional hearings, allows executives to maintain eye contact while pointing in five different directions simultaneously.

WASHINGTON — In what historians are calling "the most productive congressional hearing since the invention of the shrug," the chief executives of America's five largest health insurance companies testified before the House Energy and Commerce Committee Thursday, achieving an unprecedented consensus that the U.S. healthcare system is overpriced, wasteful, and confusing—and that literally anyone but them is responsible.

"We are dissatisfied with the status quo in health care, and know we must all do better," UnitedHealth CEO Steve Hemsley told lawmakers, before explaining that "all" meant hospitals, doctors, pharmaceutical companies, pharmacy benefit managers, the weather, and a suspicious-looking intern in the back row who "frankly looked like he had something to hide."

"Hospital and drug spending has soared at three times the rate of inflation. We are as shocked as you are to learn this while sitting atop $22 billion in annual profits." — Steve Hemsley, UnitedHealth CEO, achieving peak sincerity

The hearing, which lasted four hours and required a 15-minute intermission for executives to practice their "concerned nodding" in the mirror, marked the first time all five CEOs appeared together since the industry's informal agreement to never be photographed in the same room as a denied claim.

Elevance Health CEO Gail Boudreaux struck a particularly sympathetic chord, explaining that her company—which reported $5.8 billion in net income last year—was merely an innocent bystander in the healthcare crisis. "We don't set hospital prices," Boudreaux noted. "We simply calculate what percentage of those prices we won't pay, and then bill customers for the privilege of that calculation."

Entity Blamed Times Mentioned CEO Blame Attribution
Hospitals 127 "Rapacious pricing"
Pharmaceutical Companies 94 "Unconscionable margins"
Doctors 56 "Overutilization"
PBMs (Pharmacy Benefit Managers) 43 "Opaque practices"*
Government Regulations 31 "Burdensome mandates"
Themselves 0 N/A

*Three of the five companies testifying own major PBMs

CVS Health CEO Karen Lynch, whose company owns both a major insurer (Aetna) and a major PBM (CVS Caremark), demonstrated impressive cognitive flexibility by blaming PBM practices for healthcare costs while simultaneously assuring shareholders that CVS Caremark's PBM practices were "creating tremendous value."

"The key to understanding healthcare economics," Lynch explained, "is to recognize that when other companies do something, it's exploitation. When we do the identical thing, it's innovation."

🎯 The Healthcare Blame Wheel

Spin to discover who's REALLY responsible for your healthcare costs!

Hospitals Big Pharma Doctors Government PBMs

The executives also announced several initiatives they promised would definitely work this time, including "value-based care," which industry analysts confirmed has been promised in every congressional hearing since 1997, and "faster approval processes," a commitment made so frequently it has been granted heritage protection status by the National Trust for Historic Promises.

Cigna CEO David Cordani attempted to preempt criticism by acknowledging that "we don't always get it right" before pivoting to explain that the "it" in question was primarily the fault of outside vendors, legacy systems, Mercury being in retrograde, and "customers who insist on getting sick at financially inconvenient times."

"Prior authorization exists to ensure patients receive appropriate care. It is entirely coincidental that 'appropriate care' often costs less than what the doctor recommended." — David Cordani, Cigna CEO, on the company's denial rate of 33%

Representative Frank Pallone (D-NJ) pressed the executives on why their companies have systematically denied claims, delayed approvals, and maintained opaque pricing structures. In response, all five CEOs simultaneously checked their watches, noted they had "a hard stop," and promised to provide detailed answers in writing by a date that exists only in a parallel universe where insurance companies respond to congressional inquiries.

📋 Healthcare Testimony Decoder

Click each term to reveal what it actually means

"Value-Based Care"
Care valued primarily by our shareholders
Click to decode
"Prior Authorization"
Bureaucratic speed bump that delays care until you give up or die
Click to decode
"Medical Necessity Review"
Process where we decide if your doctor is right (they're not)
Click to decode
"Administrative Efficiencies"
Replacing humans who might approve claims with AI that won't
Click to decode
"Network Optimization"
Removing doctors you like until only cheap ones remain
Click to decode
"Consumer-Directed Healthcare"
You figure it out; we're busy counting money
Click to decode
"Improved Member Experience"
New hold music while you wait 47 minutes
Click to decode
"Investing in Innovation"
Developing new ways to say no faster
Click to decode

The hearing concluded with all five CEOs pledging to "work collaboratively with policymakers" to "address systemic challenges"—phrases that congressional historians confirmed have been uttered at least 2,400 times since the passage of the Affordable Care Act, resulting in precisely zero changes to industry practices.

Ascendiun CEO Morgan Reed, testifying at her first such hearing, appeared to break from the script momentarily when asked about the company's 24% claim denial rate. "Look, if we approved everything, we'd just be a very expensive payment processing service," Reed explained, before an aide physically moved her microphone away from her mouth.

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As the hearing adjourned, the five CEOs were observed sharing a warm group handshake in the hallway, reportedly agreeing that the testimony had gone "exactly as planned" and that their companies would continue to "absorb these important lessons" in the same way they absorb premium payments—efficiently, and with no intention of giving anything back.

The House committee announced it would reconvene in six months for a follow-up hearing, which industry sources confirmed will feature the same executives, the same promises, and the same outcome, in what has become Washington's longest-running accountability theater production.

When asked for comment, a spokesperson for the health insurance industry released a statement expressing "deep concern" about healthcare costs and "unwavering commitment" to doing better, which fact-checkers rated as "technically words arranged in a sentence."

Comments 23

HealthcarePolicy_Wonk Healthcare Expert 2 hours ago
I've covered these hearings for 15 years. The testimony transcripts are essentially copy-paste with updated profit figures. At some point you have to admire the commitment to a bit.
▲ 892 ▼ 23 Reply
FormerClaimsProcessor 3 hours ago
Worked in claims for 8 years. We literally had quotas for denials. The euphemism was "utilization management targets." When I raised concerns, I was told I lacked "stakeholder alignment." I now grow vegetables.
▲ 1.2k ▼ 8 Reply
TiredOfThisTimeline 2 hours ago
"I now grow vegetables" is the most American sentence I've read today.
▲ 445 ▼ 2 Reply
InsuranceIndustryRep Verified Industry 1 hour ago
This article fails to acknowledge the complex regulatory environment and multi-stakeholder dynamics that— you know what, I can't even finish this. It's all true. I'm going to go lie down.
▲ 2.3k ▼ 156 Reply
Canadian_Looking_South 4 hours ago
Every time I read about American healthcare I hug my OHIP card a little tighter. Took my kid to the ER last week. Total cost: $0. Parking: $12. The parking was the controversial expense in our household.
▲ 678 ▼ 234 Reply
FreeedomUSA1776 3 hours ago
Yeah but you had to WAIT didn't you? Here in America I can see a doctor IMMEDIATELY if I'm willing to pay $3,000 for a 15-minute visit and that's FREEDOM.
▲ 89 ▼ 567 Reply
ActualMD_NotJoking 5 hours ago
I spend more time on prior authorizations than I do with patients. Last week I had to get approval for insulin. INSULIN. For a DIABETIC. The computer said no. I had to write a letter explaining why a diabetic needs insulin. We are through the looking glass.
▲ 3.4k ▼ 12 Reply
PoetLaureateOfDespair 2 hours ago
Denied, denied, the form says denied,
For the treatment that keeps you alive.
Please hold for a representative,
Who will transfer you to someone less responsive.
▲ 234 ▼ 45 Reply
OptimistSomehow 1 hour ago
Look on the bright side: in 20 years when climate change makes large parts of the country uninhabitable, healthcare costs will seem like a quaint concern from a simpler time.
▲ 567 ▼ 78 Reply